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Rachel Chen

Director and Professor
Center for Sustainable Business and Development

Dr. Rachel J.C. Chen is the Director of the Center for Sustainable Business and Development at the University of Tennessee (UT), where she is also a Professor in Retail, Hospitality, and Tourism Management. Dr. Chen has conducted various types of research projects in the areas of tourism and hospitality management including economic impact assessments, tourist behavior analyses, forecast model evaluations, and sustainable business development for more than two decades.

Dr. Chen forecasted economic impacts for West Tennessee 4-H that resulted in the opportunity to house a $16 million West Tennessee 4-H Camp and Conference Center in Hardeman County. Her teaching expertise includes tourism management, branding, marketing for hospitality and tourism, strategic management, and customer services. She has published more than 130 papers globally including refereed journal articles, refereed conference papers, magazine articles, and book chapters.

Dr. Chen serves as an associate editor, guest editor, editorial board member, paper reviewer, and track chair for 22 refereed journals and 4 national and international associations. During 2009-2010, Dr. Chen was appointed as a visiting professor at Yale University, New Haven, Connecticut. Dr. Chen was invited as Keynote speaker at the Tourism Commissioner/Director Leadership Summit organized by the US Travel Association in 2009 and 2011. Dr. Chen also holds the Certified Hospitality Educator (CHE) distinction awarded by the American Hotel and Lodging Association’s Educational Institute. Dr. Chen is a Fulbright Senior Scientist and currently serves as an Elected Director of Education for the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE). Dr. Chen was honored as one of seven “Women with Big Ideas of 2016” by Provost Office & Office of Diversity and Inclusion at the University of Tennessee. Rachel was a national certified tour manager and a marketing director in Taiwan in the 90’s.

Rachel earned a Master degree (in 1996) and her Ph.D. (in 2000) from North Carolina State University when she joined UT and moved to Knoxville. Rachel enjoys playing piano, reading, and playing golf.

Education

  • Ph.D., North Carolina State University, USA
  • MS, North Carolina State University, USA
  • BA, National Cheng-Chi University, Taiwan

Publications:

Publications and speeches are listed on the web site for the Center for Sustainable Business and Tourism: http://csbt.tennessee.edu/pubs/pubs.html

Honors and Awards:

  • Featured Woman Faculty, Women with Big Ideas (2016), the Provost Office & Office of Diversity and Inclusion, the University of Tennessee, USA
  • Irma Fitch Giffels Faculty Endowment Award (2013), the College of Education, Health, and Human Sciences (CEHHS), The University of Tennessee, USA
  • Fulbright Senior Specialist/Roster (2008-2013), Fulbright Specialists Program, Council for the International Exchange of Scholars (CIES), USA
  • Who's Who in America (since 2010)
  • Awarded Participant of HERS (2010), Advancing Women Leaders in Higher Education Administration, Higher Education Resource Services (HERS). Dr. Chen was selected by Chancellor Jimmy Cheek of the University of Tennessee to participate in the 2011 Denver Summer Institute of HERS, July 24-August, 7, 2011
  • Visiting Associate Professor (2009-2010), School of Forestry and Environmental Studies, Yale University, New Haven, Connecticut, USA
  • EUReCA Award, Faculty Advisor (2011), "Tennessee Tradition—the Study of University Homecomings Students," the 16th Annual Exhibition of Undergraduate Research & Creative Achievement (EUReCA), the University of Tennessee, USA
  • EUReCA Award, Faculty Advisor (2011), "Not UR Grandfather's Hotel—Transitioning from Boomer Business Travelers to XYZ Business Travelers," the 16th Annual Exhibition of Undergraduate Research & Creative Achievement (EUReCA), the University of Tennessee, USA
  • EURCA Award, Faculty Advisor (2008), "Are You Down with Downtown?", Exhibition of Undergraduate Research & Creative Achievement (EURCA), University of Tennessee, USA
  • Best of Show and the Highest Research Honorary Award, Faculty Advisor (2007), "The Determinants of Wine Selection: Diners' Experiences, Market Segments, and Product Promotions," Exhibition of Undergraduate Research & Creative Achievement (EURCA), University of Tennessee, USA [Note: Dr. Chen is the first faculty member from the College of Education, Health and Human Sciences to win the Best of Show EUReCA award as a faculty advisor at the University level in the 13 years since EUReCA was established.]
  • Best Paper Award, "Forecasting Models and Impacts of Intervention Events on Tourism Trends," Council on Hotel, Restaurant and Institutional Education (I-CHRIE), 2006
  • Outstanding International Council on Hotel, Restaurant and Institutional Education (I-CHRIE) Refereed Paper Reviewer Award, 2003, 2004, and 2005
  • Imra Fitch Giffels Faculty Endowment Award, the College of Human Ecology, the University of Tennessee, USA, 2001.

Editorial Board Member of Refereed Journals:

  • Journal of Travel Research (since 2011)
  • Tourism Management (since 2006)
  • Journal of Travel and Tourism Marketing (since 2007)
  • Tourism Analysis (since 2005)
  • Sustainability (since 2010)
  • Journal of Hospitality and Marketing Management (since 2008)
  • Advanced Hospitality and Leisure (since 2004)
  • International Journal of Hospitality and Tourism Administration (since 2004)
  • International Journal of Tourism Sciences (since 2010)
  • Journal of Quality Assurance in Hospitality and Tourism (since 2011)
  • European Journal of Tourism Research (since 2008)
  • The Consortium Journal of Hospitality and Tourism (since 2001)

Refereed Journal Reviewer:

  • Asia Pacific Journal of Tourism Research
  • Annals of Tourism Research
  • Journal of Hospitality and Tourism Research
  • International Journal of Contemporary Hospitality Management
  • International Journal of Hospitality Management
  • International Journal of Electronic Customer Relationship Management
  • Journal of Retailing and Consumer Services

Academic Service:

  • Core Facilities Advisory Committee Member, the University of Tennessee (since 2014)
  • Undergraduate Council, the University of Tennessee (since 2015)
  • Appointed Commission Member, Chancellor's Commission for Women (CFW), the University of Tennessee (since 2011)
  • Council on International and Intercultural Education, College of Education, Health, & Human Sciences, the University of Tennessee (2005 to present)
  • Human Subject Committee Chair, Dept. of Retail, Hospitality, and Tourism Management, the University of Tennessee (2002 to present)
  • Technology Advisory Committee, College of Education, Health, & Human Sciences, the University of Tennessee (2002-2007; 2011 to present)
  • Graduate Director, Hotel, Restaurant, and Tourism Management, Dept. of Retail, Hospitality, and Tourism Management/College of Education, Health, & Human Sciences, the University of Tennessee, (2005-2010)

Professional Service:

  • Director of Education (elected), International Council on Hotel, Restaurant and Institutional Education (ICHRIE) (since 2015)

Certifications:

  • Certified Hospitality Educator (CHE), Certified by American Hotel & Lodging Educational Institute, 2006 to present [Note: Chen obtained 96% out of 100% on her instructional teaching video evaluation. "One of the highest scores I've ever evaluated on a video! Keep up the good teaching," according to the Professional Certification Department, Educational Institute, American Hotel & Lodging Association]
  • Gotta Know Knoxville Ambassador, Certified by Knoxville Tourism Sports Corporation, Mayor of Knox County, Mayor of City of Knoxville, Executive Director of Knoxville Tourism Alliance, and President/CEO of Knoxville Tourism Sports Corporation, 2011 to present